Your mission
Support users in making relevant data and best practices accessible to them, as a part of a creative and collaborative team of Salesforce professionals. Help maintain an excellent CRM of CALM supporters and donations.
Championing our team goal of maintaining a secure, clean, accurate and up-to-date database by data cleansing, encouraging best practice and understanding around the Salesforce org, to allow for data-driven decisions in the broader team.
Retrieving and preparing data for upload through Data Loader, using Excel tools and functions to manipulate data (especially Vlookup, but also conditional highlighting, filters, formatting etc.). Contributing to and developing written guidelines for the above.
Supporting ~60 internal users with day-to-day bespoke tasks including reporting, creating and editing list views, maintaining page layouts and sharing best practices, all managed through cases and assigned to you by team needs.
Actively participating in project teams you’re assigned to, including owning tasks, critical thinking and inputting into project conversations, and liaising with stakeholders to suggest solutions.
Run training sessions for staff, from Salesforce basics to more advanced and specific functionality. Frequently improve and monitor training materials to increase efficiency, and suggest improvements.
Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce and independently handling error messages coming in as a part of a rota (after training).
Your profile
Impeccable eye for details, coupled with problem-solving skills and logical thinking
Absolute precision handling raw data whilst following written processes
Understand organisational needs and processes in a fast-paced and demanding environment
Able to work both independently and collaboratively with other staff members
Energetic, enthusiastic, with a can-do attitude
Passionate and keen to learn and get to the root of a problem
Excellent communication skills adjusted to the different stakeholders and their needs
PERSON SPECIFICATIONExperience Required (Essential)
Working on a Salesforce database as a System Administrator for two years
An expert Excel/Google Spreadsheet user with the confidence and ability to manipulate large data tables while keeping precision
Fluent in using the Data Loader to insert, update and delete data
Experience Required (Desirable)
Salesforce Certified Administrator (ADM 201)
Educated to degree level, or equivalent professional experience
Skills and Knowledge (Essential)
Familiar with Salesforce communities
Ability to investigate online independently and come up with technical solutions
Excellent verbal and written communication skills
Excellent interpersonal skills
Skills and Knowledge (Desirable)
Completed Trailhead badges
Experience with Salesforce formula fields and Flows
Good level of IT literacy, including Word, Excel, and Google Docs
Familiar with Agile methodologies
Experience with Salesforce integrations, e.g. Findock, Move Data, Form Assembly
Personal Qualities (Essential)
Able to work independently
Outstanding attention to detail
Able to work in a flexible, approachable manner
Non-judgemental and inclusive approach
Able to work in line with CALM’s ethos, policies and branding
Personal Qualities (Desirable)
Why us?
Reports to: Senior Salesforce Administrator
Contract: Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £30,000 - £34,000 per annum
A work environment that values creativity, personal growth and collaboration.
About us
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
